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Over 10,000 Happy Customers Trust Us With Their Feet.
Over 10,000 Happy Customers Trust Us With Their Feet.

Refund & Return Policy

Refund & Return Policy

At Maison Christian, our customers' satisfaction is our utmost priority. If you find yourself unsatisfied with your purchase, we are here to assist you with our hassle-free Refund and Return Policy.

1. Eligibility for Refund and Return:

  • We accept returns for a full refund within 30 days of the purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging intact.
  • Custom-made or personalized items may not be eligible for return unless there is a manufacturing defect or damage during shipping.

2. Initiating a Return:

  • To initiate a return, kindly contact our customer support team at [contact email/phone number] to request a Return Merchandise Authorization (RMA) number.
  • Please provide a clear explanation of the reason for the return and include your order number in the communication.

3. Shipping of Returned Items:

  • Customers are responsible for shipping the returned items to Maison Christian. We recommend using a trackable shipping service to ensure the safe delivery of the package.
  • Shipping costs for returns will be the responsibility of the customer unless the return is due to a manufacturing defect or shipping damage.

4. Inspection and Refund Process:

  • Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, we will process your refund using the original payment method within [X] business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will arrange for a return or replacement at no additional cost.

7. Non-Refundable Items:

  • The following items are non-refundable:
    • Gift cards
    • Custom-made or personalized items (unless there is a manufacturing defect or shipping damage)

8. Change of Mind:

  • If you have a change of mind about your purchase and wish to cancel your order before it is shipped, please contact us immediately. We will refund your payment using the original payment method.

Maison Christian reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.

For any further inquiries or assistance regarding our Refund and Return Policy, please do not hesitate to contact our dedicated customer support team. We are here to ensure your shopping experience with us is exceptional and enjoyable.

Thank you for choosing Maison Christian. We look forward to serving you with the utmost care and attention to detail.